Return Policy

We want you to be happy with your order. If something isn't right, here's how returns and refunds work at Fuller & Co.

30-Day Returns

You can return most unused, unopened items within 30 days of delivery for a full refund of the item price. To start a return, email us at reuelledwaba@icloud.com with your order number and the reason for the return.

What Can't Be Returned

For hygiene reasons, opened or used personal care items (oils, balms, masks, soap) can't be returned unless they arrived damaged or faulty.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo of the item, and we'll arrange a replacement or full refund at no extra cost to you.

Refund Processing

Once we receive and inspect your return, we'll confirm the outcome by email. Approved refunds are issued to your original payment method within 5-10 business days via PayFast.

Shipping Costs

Original shipping costs aren't refundable. Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect.

Free Gift With Purchase

If a free gift or promotional item was included with your order and the qualifying item is returned, the value of the free gift may be deducted from your refund.

Contact Us

Questions about a return? Email reuelledwaba@icloud.com.